GIFT CARDS

Getting a Charlestown Square Gift Card for your friends, colleagues or family is easy. Just visit one of the Charlestown Square Gift Card kiosks (listed below) or ask one of our friendly staff members; and the Gift Card will be yours in a matter of minutes.

• On Level 1 near the Customer Service Desk
• On Level 1 near JB HiFi

For only $5, you can add a custom premium print, congratulating the recipient with a heart-warming personal message. Please note that a $2.50 administration fee applies upon issue of each Charlestown Square Gift Card using card payment, or a $5 fee using cash payment*. 

Note:  Cash payment and premium print on demand gift cards are not available via online purchase method.

1. Take your Charlestown Square Gift Card to any Charlestown Square store where EFTPOS is available. 
2. Simply swipe the Charlestown Square Gift Card, select ‘Savings’ on the EFTPOS terminal.
3. Enter the PIN number on the back of the Gift Card and press OK.
4. Charlestown Square Gift Cards that were issued prior to 31 March 2018 are valid for 12 months from the date of issue.
5. Charlestown Square Gift Cards issued from 31 March 2018 onwards are valid for 36 months from the date of issue.
6. Check your Charlestown Square Gift Card balance and transaction history by calling 1300 764 721 or visiting givvkiosk.com and clicking on check balance.
7. Any Charlestown Square Gift Card that is damaged or faulty at time of issue will be replaced at no extra cost. Please visit the Charlestown Square Customer Service Desk or call 1300 764 721 for assistance.

• The Charlestown Square Gift Card should be treated like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed.
• The Charlestown Square Gift Card is redeemable for merchandise or services at all Charlestown Square stores, where EFTPOS is available. 
• The Charlestown Square Gift Card may be purchased in various denominations from $10 to $1,000.
• Administration Fees; Until 31 December 2018 a $2 fee applies upon the issuance of each Charlestown Square Gift Card using card payments. From 1 January 2019 a $2.50 fee applies upon the issuance of each Charlestown Square Gift Card using card payments. A $5 fee applies upon the issuance of each Charlestown Square Gift Card using cash payment*. A $5 administration fee applies upon the issuance of each premium; print on demand gifts cards* (Happy Birthday, Merry Christmas etc). Note:  Cash payment and Premium Print on demand gift cards are not available via online purchase method.
• The Charlestown Square Gift Card is not redeemable for cash and cannot be used for the payment of credit or retailer accounts, nor used at ATM’s to withdraw cash.
• Individual Charlestown Square retailers are not required to accept the Charlestown Square Gift Card for any purchase under the value of $10.
• Charlestown Square Gift Cards that were issued prior to 31 March 2018 are valid for 12 months from the date of issue, and must be redeemed before the date of expiry.
  Charlestown Square Gift Cards issued from 31 March 2018 onwards are valid for 36 months from the date of issue, and must be redeemed before the date of expiry.
• The Charlestown Square Gift Card will be void and cannot be redeemed after the date of expiry. Once expired, the Charlestown Square Gift Card cannot be reloaded.
• The Charlestown Square Gift Card is partially redeemable. It is up to the cardholder to use the full value before the date of expiry. Cash change will not be given for any unused balance.
• Any unused balance on expiry of the Charlestown Square Gift Card will not be refunded or credited.
• Where the cost of any purchase exceeds the available card balance, the cardholder will be required to make up the difference with another payment method.
• The cardholder is liable for all transactions on the gift card, except to the extent to which there has been fraud or negligence by Charlestown Square, The GPT Group or any of our employees.
• You can check your card balance at any time by calling 1300 764 721 or visiting givvkiosk.com and clicking on check balance.
• Charlestown Square and The GPT Group reserves the right to change any of the terms contained in these Terms of Use at any time. Changes to the Terms of Use will be available on the Charlestown Square website, or at the Customer Service Desk.
• Call 1300 764 721 or visit the Customer Service Desk if you have any reason to believe that an error has occurred in relation to your Charlestown Square Gift Card.
• Please refer to our Privacy Policy on how personal information will be treated.

• Funds may take up to 48 hours to be activated on your Gift Card.
• Redeemable anywhere EFTPOS is available.
• Instructions for use: Swipe card at the EFTPOS terminal, select ‘Savings Account’, then enter the 4 digit PIN printed on the reverse side of the card.
• Treat the card like cash, lost or stolen cards will not be refunded. Cards cannot be used at ATMs to withdraw cash.
• To find out the card balance go to givvkiosk.com and clicking on check balance, or call Customer Care on 1300 739 889.
• Gift Cards expire 36 months from the date of issue.

IMPORTANT: Does your gift card begin with CARD NUMBER 603841...

• If so these are gift cards from our previous supplier; please call Wright Express on 1300 553 380 for any assistance or enquiries with these gift cards; alternatively, visit the Customer Service Desk in-centre.
• Charlestown Square Gift Cards issued by Wright Express are valid for 12 months from the purchase date.