Improvements
We're Making Improvements for You
We're replacing our escalators to keep you moving safely and comfortably. While we work, there will be some temporary changes, but our team is here to help you every step of the way.
What we're doing
We're installing brand new escalators to provide you with a better, safer experience for years to come.
Timeline:
- Starting: Mid-February 2025
- Completing: Late May 2025
- Duration: Approximately 3 months
WHAT TO EXPECT
Phase 1: Building temporary stairs (mid-February)
- We'll construct temporary stairs for you to use during the escalator replacement
Phase 2: Escalator replacement (late February onwards)
- While work is underway, please use our purpose-built temporary stairs, or alternative escalators and lifts located in Myer or near the Secret Garden playground
Need directions? Our friendly staff are here to help guide you to the nearest escalators and lifts.
tHE RESULT
Brand new escalators providing safe, smooth travel between levels.
Need help
Assistance: Call 0426 259 190 for help navigating the centre during these works.
Feedback: We'd love to hear from you. Click below to share your feedback.
Thank you for your patience as we improve your shopping experience at Charlestown Square.