Location and Parking

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Location Information

Phone number:
02 4944 4333
Feedback and suggestions link:



As the largest shopping and entertainment destination in The Hunter Charlestown Square has multiple entrances and several car parks. Please note the operating hours of each of the car park located at the centre.

Here are our car parks and their opening times:
    • Enter off Chapman Street
    • Open 24/7
    • Height Restriction - 2.1m
    • Enter off Pearson Street
    • Open 24/7
    • Height Restriction - 2.2m
    • Enter off Canberra and Frederick Street
    • Open 24/7
    • Height Restriction - 2.05m and up to 2.2m
      • Green (South) Lvl 0                        2.2m
      • Green (South) Lvl 2                        2.6m
      • Green (South) Lvl 3                        2.2m 
*Please note: for high vehicles, Green P2 Car Park has a height of 2.6m.  Higher vehicles must contact the Parking Office on 0403 809 484 for further advice.

We’ll be happy to help with any inquiries regarding your car park experience. Just press the assistance button located on the boom gate exit to contact one of our helpful staff.



As of Monday, 22 May 2023. 

First 3 hours free*
  • 0 - 3 hours -    FREE*
  • 3.0 - 3.5 hrs - $6.00
  • 3.5 - 4.0 hrs - $8.00
  • 4.0 - 4.5 hrs - $10.00
  • 4.5 - 5.0 hrs - $15.00
  • 5.0 - 5.5 hrs - $20.00
  • 5.5 - 6.0 hrs - $25.00
  • 6.0 - 6.5 hrs - $30.00
  • 6.5 hrs +         $35.00            

Carparking is free if you enter the centre after 5pm.



Charlestown Square has introduced ticketless parking, providing quicker and easier access in and out of the car park without a paper ticket. The Car Park utilises the latest number plate recognition technology to offer a seamless entry and exit.


What is ticketless parking & how does it work?  
The new parking system will utilise number plate recognition to take a picture of your number plate when you enter and recognises this at the exit gate.  

Customers who visit the centre several times a day will still be offered 3 hours free parking, so long as visits are 60 minutes apart. If you re-enter under 60 minutes, you will be charged for the entire period you have parked. If your visit is within 3 hours, you'll enjoy free parking whereby you can simply proceed to the exit and the boom gate will open automatically.

For customers staying longer than 3 hours, there are three easy ways to pay for parking:  
  1. At the pay station in centre, by typing in your number plate  
  2. At the boom gate, by credit or debit card 
  3. By registering online, to have your fees automatically deducted from your nominated credit or debit card.  

If you have any concerns or questions please press the intercom button on the pay machines or at the exit gates for assistance.
How do I keep track of how long I have parked?  
You can check what time you entered the carpark by typing your number plate details into any pay station, located at every entry to the centre or at the Car Park Office Located on Lvl 1.

How do I register for parking with a Disability permit or as a Senior card holder?   
Disability permit parking holders can park at the centre for free at any time. Senior card holders can receive an additional 2 hours free parking. To register for ticketless parking, please present your permit or card to the team at the Customer Service Desk located on Level One near JB Hi-Fi or at the Car Park Office located on Lvl 1. Once you have registered you will be able to access the car park seamlessly.  

Can I validate my parking after seeing a movie?  
Yes, you will be able to scan the barcode of your cinema ticket at any of our pay stations or at the exit gates before returning to your car, this will entitle you to an additional hour free parking. Please note, your cinema ticket is only valid on the day of purchase for an additional hour.  

Read FAQs Here 

Conditions of Entry

How to get to Charlestown Square
Travelling by Car?
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It is our goal to make Charlestown Square easily accessible from any direction, which is why you can access the shopping centre via Ferris Street, Chapman Street, Pearson Street or Ridley Street. The Charlestown Square is approximately six kilometres south of Newcastle, adjacent to the Pacific Highway. Please see the map below for the best access points.

Travelling by Train?
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Charlestown Square is only a 15 minute taxi ride from the Broadmeadow train station, where you will find regular taxi services to the centre. 

Please note that train services may be limited on weekends and public holidays. For more information, please call the Transport Info line on 131 500 or visit City Rail
Travelling by Bus?
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Getting to Charlestown Square by bus is also quick and easy. Bus stops are located on Smart Street and Pearson Street, just a short walk from the Centre’s main entrance off Pearson Street.   

There are plenty of bus routes that will connect you to the Charlestown Square, including: 

Newcastle Buses 


7 days a week - Charlestown, John Hunter Hospital, Jesmond, Newcastle University, Waratah, Mayfield, Islington, Newcastle West, Newcastle

7 days a week - Swansea Heads, Caves Beach, Swansea, Marks Point, Belmont, Jewells, Gateshead, Charlestown, Kotara, Adamstown, The Junction, Cooks Hill, Newcastle

7 days a week - Broadmeadow Station, Hamilton, Hamilton South, Merewether, The Hill, Newcastle

7 days a week - Charlestown, Kahibah, Highfields, Merewether Heights, Merewether, Hamilton East, Newcastle West, Newcastle Bus Interchange

7 days a week - Callaghan College Wallsend Campus, Wallsend, Jesmond, Lambton, Broadmeadow, Hamilton, Newcastle West, Newcastle East

7 days a week – Charlestown, Kotara South, Kotara, Broadmeadow Station

7 days a week - Mount Hutton, Charlestown, Highfields, Adamstown, Broadmeadow Station, Hamilton, Newcastle West

7 days a week - Lake Macquarie Retirement Village, Belmont, Belmont Hospital, Valentine, Eleebana, Mount Hutton, Gateshead, Charlestown

7 days a week - Lake Macquarie Retirement Village, Belmont, Belmont Bus Depot, Tingira Heights, Mount Hutton, Charlestown

7 days a week - Lake Macquarie Retirement Village, Belmont, Belmont Bus Depot, Jewells, Redhead, Dudley, Whitebridge, Charlestown, Warners Bay

Route D59 - Newcastle Transport On Demand. This service is a booked service that will pick you up from a point close to your home and take you to a designated point close to your destination within the On Demand area. The service is available 9am – 4pm on weekdays, 7am – 6pm on Saturdays and 9am – 6pm on Sundays.
To access this service download the Newcastle Transport On Demand app and register or call 1300 590 506.

Please note that bus service availability may vary, for  more information please call the Transport Infoline on 1300 590 506

Port Stephens Coaches – Route 130  & 131
7 days a week from Port Stephens to Newcastle (via Newcastle Airport)

Travelling by Taxi?
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The Centre is a popular attraction so every taxi driver in the area will know where Charlestown Square is. We recommend the service of Newcastle Taxi as they offer a full range of services for travelling to and from Charlestown Square.

To book a Newcastle Taxi, just call 133 300
To book a Wheelchair Accessible Taxi, call (02) 4940 5995
Walking and Cycling
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If you are looking to get in a little extra exercise and some fresh air, you can easily bike or walk to Charlestown Square. The Centre is right next to the Fernleigh Track that runs from Newcastle City to Lake Macquarie. Just follow the sign that indicates the Charlestown Square Exit, and you’ll be here!