Services and Facilities

Customer Service

Your comfort and convenience while shopping at Charlestown Square is important to us. That’s why our friendly Customer Service Team are here 7 days a week, conveniently located on Level 1, near JB HI-FI to assist you with any inquiry. A few of the services our Customer Service Representatives will be more than happy to help you with include: 
  • Providing information about stores at Charlestown Square
  • Purchasing a Charlestown Square Gift Card 
  • Courtesy wheelchairs and motorised scooters
  • Assistance with children or family members lost in the Centre 
  • Lost and found item service
  • Public transport information
  • Other general information
  • Community information and services  
  • Senior and Disabled Parking Registrations

Location level:
Located on Level 1
Phone number:
02 4944 4333


Gift Cards

The perfect gift for everyone, for any occasion. The Charlestown Square Gift Card is available online or at our Customer Service Desk. Use it like a debit card, it is redeemable at all Charlestown Square stores that accept EFTPOS.  

Medical Services

You will find a range of medical facilities in Charlestown Square that cater to all of your health needs.

The following services are available at the Centre:

  • Charlestown Square Medical Centre
  • Australian Skin Cancer Clinics Charlestown
  • Douglas Hanley Moir Pathology
  • Kaleidoscope Community Health Service

Charlestown Square Style Services

Our Centre Stylist and style treasure hunter Natalie Baker is available to help you find the right look for you. Charlestown Square features over 120 fashion stores including Myer, Forever New, Review and dozens more you will only find here. For more information click on the links below or email us directly. 

- Paid Style Sessions 


As The Hunters largest shopping and entertainment destination, we offer a variety of specialised services to cover your every day needs including: 

  • The Place: Charlestown Community Centre
  • The Apple Store 
  • LEGO Certified Store 
  • HCF
  • Looksmart Alterations
  • Medibank Private
  • Mister Minit
  • SNAP Car Wash