Services & Facilities
Customer Service
Your comfort and convenience while shopping at Charlestown Square is important to us. That’s why our friendly Customer Service Team are here 7 days a week, conveniently located on Level 1, near JB HI-FI to assist you with any inquiry.
Visit us for:
- Providing information about stores at Charlestown Square
- Purchasing a Charlestown Square Gift Card
- Courtesy wheelchairs and motorised scooters
- Assistance with children or family members lost in the Centre
- Lost and found item service
- Public transport information
- Other general information
- Community information and services
PARKING
Our Parking Team is here to make your visit as smooth as possible. Located opposite the Customer Service Desk on Level 1, the team can assist with any parking enquiries, including:
- General parking information
- Help navigating our car parks and entrances
- Senior and Disabled Parking Registrations
- Guidance on the best parking options for your visit
Gift Cards
The perfect gift for any occasion. Charlestown Square Gift Cards are available to purchase online or at our in‑centre Gift Card Kiosk, located beside the Customer Service Desk.
Use it like a debit card in participating stores, or add it straight to your digital wallet for even easier shopping.
Medical Services
Charlestown Square offers a range of convenient medical and health services to support your wellbeing.
You'll find:
- Kaleidoscope Community Health Service
- Health Centre
- HealthSAVE Chemist
- Terry White Chemmart
Other
Discover exclusive brands and first‑to‑region retailers that elevate Charlestown Square as the Hunter’s premier destination for shopping and entertainment.
Includes:
- The Apple Store
- LEGO Certified Store
- Elite Eleven
- Little Amigos
- Sephora
- W Cosmetics
- Adidas
- Strike Bowling Bar/Holey Moley
- The Stable Door
- Glassons
- Thrills
- Thirsty Monkey